Policies and Conditions:

Policies, Terms and Conditions:

Recent Changes

As of April 1, 2014 We no Longer Except Cash or Cheques of any Kind.

Pay at time of Purchase by:

  • Visa, Mastercard or Amex
  • Paypal 
  • Bank Transfer 

Stock Items, Usually Ships within 1 Business Days

Custom Made to Order Items, Total Production time & FOB Toronto Warehouse, does not include shipping or date of order & artwork approval time. These are estimates based on previous orders. We are not responsible for delays in production due to customs, artwork approval delays & delays in shipping. We do our best every time to get you the right product on time.

  • 10 Business Days Production (Normal)  – excluding Holidays & weekends (About 2 Weeks)
  • 6-8 Weeks Super Saver Production (Save $$$)
  • Guaranteed Delivery in 9 Business Days* Extra Rush Charges Apply
  • Guaranteed Delivery in 7 Business Days* Extra Rush Charges Apply

*Select FedEx Priority Overnight along with the correct option. Guarantee doesn’t cover lost time due to customs, fedex delivery, Holidays, errors out of our control, artwork approval & payment issues. Full Payment is required for Guarantee to be honoured. Date of payment and artwork approval does not count as the first business day.

You will be credited 100% of the items value before taxes and delivery off your next purchase only.

Please note Items may originate from another country.

Other Items Are noted if they may take longer. Also Larger Orders will have Longer Production Times.

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards

We accept the following credit cards: Visa, MasterCard, and Paypal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Orders will appear on Credit Card Statment under “Paypal-String Flags” or “String Flags Canada”.
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Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
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Cash, Money Orders, Certified Cheques, Company Cheques
Not accepted anymore as of April 1st 2014.
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Multiple Product Orders 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. String Flags reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether String Flag. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM EST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the String Flag site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the String Flags site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.
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Returns
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 10 days from the date of purchase. Fulfilment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. All NON-DEFECTIVE returns* will be charged @ 25% restocking fee. All non-defective returns will be accepted within 30 days of date of purchase. *No returns on Custom Products. Our items are made outside our office, there fore delivery times will not be guaranteed. We will do our best to get it to you one time. Any suggested time is based on past results. We cannot foresee errors that are out of our control.  We cannot guarantee the design quality if the design came from an outside source and not completed in our design studio.

Any stock Flag, as long as it is new, unopened and damage free, will exchange at anytime for similar product, equal or lesser value of your original selling price. Does not apply if item is discontinued or custom.

Warranty

Tent Frame Warranties are from 90 days to 2 Year Warranty depending on model.

1 Year on all 600D Polyester Canopies

2 years PVC Canopies

2 Years on HD Tough Frames

30 Days on all Nylon or Knitted polyester flags, poles and accessories.

Very limited or no Warranty applied on items not listed here.

We are here to please our clients. We review all cases, on a case by case basis. Please don’t force String Flags to fix your mistakes.

WARRANTIES DON’T APPLY AGAINST MOTHER NATURE, EXTREME CONDITIONS OR INSURANCE RELATED ISSUES.

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Shipping Policy

Shipping Time — Most orders received before 1:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by String Flags or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Stock Items, Usually Ships within 1 Business Days

Custom Made to Order Items, Total Production time & FOB Toronto Warehouse, does not include shipping or date of order & artwork approval time. These are estimates based on previous orders. We are not responsible for delays in production due to customs, artwork approval delays & delays in shipping. We do our best every time to get you the right product on time.

  • 10 Business Days Production (Normal)  – excluding Holidays & weekends (About 2 Weeks)
  • 6-8 Weeks Super Saver Production (Save $$$)
  • Guaranteed Delivery in 9 Business Days* Extra Rush Charges Apply
  • Guaranteed Delivery in 7 Business Days* Extra Rush Charges Apply

*Select FedEx Priority Overnight along with the correct option. Guarantee doesn’t cover lost time due to customs, fedex delivery, Holidays, errors out of our control, artwork approval & payment issues. Full Payment is required for Guarantee to be honoured. Date of payment and artwork approval does not count as the first business day.

Please note Items may originate from another country.

You will be credited 100% of the items value before taxes and delivery off your next purchase only.

Other Items Are noted if they may take longer. Also Larger Orders will have Longer Production Times.

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Taxes
String Flags shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Ontario, HST 13%.  For orders shipped to other Canadian Provinces 5% GST is charged only. For orders shipped to another country, you are solely responsible for all sales taxes or other taxes.

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Typographical Errors by

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, String Flags shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. String Flags shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, String Flags shall immediately issue a credit to your credit card account in the amount of the incorrect price

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